Make a Booking

b) You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

c) Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

a) We can transfer our contract with you, so that a different organisation is responsible for supplying your products. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You can only transfer your contract with us to someone else if we agree to this.

c) Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

d) If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

e) Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

Loyalty Programme Terms

Please read the following important terms and conditions carefully before you join our loyalty programme

Who these terms apply to

These terms apply to your membership to our Loyalty Programme and govern the relationship between you and Stonegate Pubs Limited, a company incorporated in the Cayman Islands with UK company registration number FC029833 (and UK establishment number BR014816) with its registered office address at Conyers Trust Company (Cayman) Limited, Cricket Square, PO BOX 2681, Grand Cayman, Ky1-1111, Cayman Islands (we, us or our), in respect of your membership. Our main trading address is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.

By registering to join the Stonegate Pubs loyalty and rewards programme (Loyalty Programme) through the relevant loyalty mobile application (the Loyalty App) you are agreeing to these terms. If you do not agree to these terms in their entirety you must not register to join the Loyalty Programme. You must therefore read these terms carefully.

Changes to these terms

These terms may be amended at any time by us without notice, and the current version will be displayed at https://www.stonegategroup.co.uk/terms-conditions which is accessible through selected Websites and Apps. You must check for changes to these terms each time you intend to use the Loyalty Programme.

We recommend that you print a copy of these terms for your records.

Other terms that may apply to you

These terms together with our Terms of Use, Terms of Sale and other terms and conditions set out on our main Terms and Conditions will apply to you.

Please see our Privacy Policy to see what personal information we collect, when and how we collect it and how we use it when administering the Loyalty Programme.

Contact us

If you have any questions or complaints about the Loyalty Programme, please contact Customer Services on 0121 272 5000 or by email at hello@mixr.co.uk.

1. THE LOYALTY PROGRAMME

By joining the Loyalty Programme you can earn points, known as us points and convert your points into rewards, which you can then redeem on selected purchases in our participating venues including on orders you place through applicable Websites and Apps. Please see the Loyalty App for a full list of participating venues at which you can earn points and use Rewards.

The Loyalty Programme is only valid in the United Kingdom excluding Northern Ireland.

2. BECOMING A MEMBER

You can become a member by:

(i) registering online at the following Websites: www.mixr.co.uk;

(ii) downloading and registering with our following Apps: MiXR (available from the Apple Appstore of Google Play Store;

(iii) registering within the mobile application from a banking services provider that supports open banking and allows you to link your payment card to your account with the Loyalty Programme.

The Loyalty Programme is for personal use only and as such you can only register in the name of an individual (not a business).

You may only have one membership account in your name.

Your membership is non-transferable.

3. ELIGIBILITY

In order to be able to join the Membership Programme, you must be:

(i) be at least 18 years of age; and

(ii) a UK resident.

4. EARNING POINTS

You may earn points on purchases of any products that we sell (Products). You will not earn points on any other products unless confirmed by us in writing. Points can only be earned at the time of purchase and only if:

When using a payment card you have linked to your Loyalty Programme account:

  • you use your payment card (including via Apple Pay or Google Pay) whilst it or your bank account is linked to your account to make a purchase. To earn points using this method, you will either need to link your bank account to your account with us using your banking app or provide your permission within the Loyalty App to link your payment card to your account and allow the card scheme relevant to your card to monitor your transactions and share details of qualifying purchases with us so that we can provide you with the relevant points;

When using an applicable App:

  • you present your QR code on the Loyalty App at the point of purchase at one of our participating venues, as listed in the Loyalty App;
  • where the QR code was not presented at the point of purchase, the receipt details from your purchase are added to your account provided you contact us within 30 of your purchase. See our contact details at the top of these terms.

You will earn 50 points for each full £1 you spend on qualifying purchases.

We may communicate through the Loyalty App specific tasks or targets such as a certain number or frequency of visits to a venue (Missions) together with a number of points you will earn if you complete or achieve the Mission.

We will determine in our sole discretion the number of points awarded for each Mission and the frequency at which we make Missions available.

You can check the points balance of your membership on the Loyalty Apps.

Points have no cash value. Redeemed points cannot be used again. Points can only be earned, held and redeemed as set out in these terms.

Any points obtained or used otherwise than in accordance with these terms will be invalid and cannot be redeemed.

Points are personal to the individual member and cannot be pooled with points earned by another member and redeemed together.

5. REWARDS

You can use points that you accumulate to redeem vouchers as follows (Rewards):

  • 5,000 points for a £5 Stonegate voucher
  • 10,000 points for a £10 voucher
  • 15,000 points for £15 voucher
  • 20,000 points for a £20 voucher

We may also make free vouchers available to you from time to time, which allow you to redeem specific offers (Offers).

We reserve the right to make changes from time to time to the Rewards and Offers available to you.

6. REDEEMING REWARDS AND OFFERS

To redeem Rewards using your accrued points, you first need to convert your points into Rewards.

To convert your points into Rewards, you will need to log in to your account on the Loyalty App, and add the Rewards you wish to redeem from your virtual wallet. Once converted, you can then either:

When ordering through our Apps that have an ordering feature

  • add the Reward or Offer on the applicable App before submitting your order through the App

When visiting one of our venues

  • scan your QR code in a venue at the point of purchase using the Loyalty App and state that you would like to redeem your Reward or Offer

You may only redeem points against purchases made in participating venues.

Not all Rewards and Offers are available online for click and collect orders. When logged in to your account, the Reward or Offer selected will confirm whether it is eligible for click and collect orders.

You can only convert points into a Reward once you have accrued enough points. You may not make part payment for a purchase using redeemed points.

Points cannot be earned to the extent that a purchase is made with a Reward or Offer.

Once you have converted your points into a Reward, it cannot be transferred back into points at any point.

You can only use Rewards up to a maximum value of £20 against a single purchase.

7. IMPORTANT EXCLUSIONS AND RESTRICTIONS

Points can only be redeemed at participating venues. Please see the end of these terms for a full list of participating venues. We reserve the right to remove or add participating venues from time to time.

You cannot earn or redeem points in relation to any of the following products: gift cards; or merchandise.

Only 1 Reward or Offer redemption is allowed per person, per day (applicable to all Rewards and Offers). The venue manager's discretion applies to redemption of Rewards and Offers.

8. EXPIRY AND CANCELLATION

We may amend, suspend or cancel the Loyalty Programme (including these terms) at any time without notice to you.

Points

Points are only valid for 12 months from the point of award and will expire if unused after this time. Expired points cannot be transferred to a new membership or redeemed or reinstated.

Rewards

Once points have been converted into a Reward, you will have 6 months to redeem the Reward from the date you receive the Reward. It can be redeemed at any time at any participating venue.

Offers

The terms and duration of each Offer will be provided with the relevant voucher.

Loyalty Programme

Your membership does not have an expiry date.

You have the right to cancel your membership at any time. If you wish to cancel your membership, please contact Customer Services on email at hello@mixr.co.uk. If you cancel your membership, you will lose the right to redeem all points that are unused at the time of cancellation.

You may unlink your payment card using either the Loyalty App or the Bank App at any time.

We may, in our sole discretion, suspend your use of your membership (including your right to redeem points, Rewards or Offers) or terminate your membership if we have reason to believe that you (1) are in breach of these terms (2) are abusing your membership, (3) are engaged in fraudulent or other criminal activities relating to your membership, or (4) have supplied false or misleading information to us.

9. CHANGES TO YOUR DETAILS

If you need to change any of the details you provided when you registered, please either:

(i) update your details through the Loyalty App; or

(ii) contact Customer Services on email at customer.feedback@stonegatepubs.com.

10. UNAUTHORISED USE OF YOUR ACCOUNT

If your account with the Loyalty Programme is accessed by someone else either through the Websites or the Loyalty App, you may lose any points you have earned in the same way as if you lost your wallet.

You should immediately report any fraudulent or unauthorised use of your membership to Customer Services on 0121 272 5000 or by email at customer.feedback@stonegatepubs.com.

If someone makes unauthorised use of your membership we may, in our sole discretion, transfer any points associated with your membership to a new account and/or re-credit any points redeemed without your consent.

11. LAWS THAT GOVERN THESE TERMS AND RESOLVING DISPUTES WITH US

These terms are governed by English law.

You have several options for resolving disputes with us:

a) You can go to court: Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

b) Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.

12. QUALIFYING VENUES

Any venue listed in the MiXR App.

13. QUALIFYING PURCHASES

Any purchase made with us, including via our Website, App or at our venues.

14. WEBSITES AND APPS ON WHICH YOU CAN REDEEM REWARDS AND OFFERS

MiXR (Apple and Android Apps).

Booking Terms

Terms governing bookings made via Stonegate Group Website or phone and then confirmed by way of Confirmation Email for the provision of goods and services.

1. DEFINED TERMS

1.1 Arrival Date. Means the date you will arrive at Croppers Arms and agreed to in your Booking and upon receipt of your Confirmation Email.

1.2 Balance. Means the total cost of the products selected via your Menu Selections less any deposit if already paid.

1.3 Booking. Means making a reservation for the provision of products at Croppers Arms via our website or by phone and subsequently confirmed by receipt of a Confirmation Email.

1.4 Confirmation Email. Means the email we send to you to confirm our acceptance of your Booking and which contains a Confirmation Number.

1.5 Confirmation Number. Means the numeric code contained in your Confirmation Email and which is proof of our acceptance of your Booking.

1.6 Days. Any reference to days, except where expressly stated, shall exclude weekends and bank holidays.

1.7 Event Beyond Our Reasonable Control. Means as stated in clause 7.1

1.8 Group Booking. Means a Booking that requires our products to be provided to 6 or more people.

1.9 Menu Selections. Means the products from the menu of products available at Croppers Arms you have selected for every person in the party to your Booking following receipt of the Menu Selections Email and within 7 days.

1.10 Menu Selections Email. Means the email you will receive 28 days before your Arrival Date which will ask you to select products from the menu of products available at Croppers Arms for every person party to your Booking.

1.11 No Show. Means as defined in clause 6.9.

1.12 Short Notice Bookings. Means any Booking made where the Arrival Date is within 14 days of the date of the submission of the Booking.

1.13 Site. Means Croppers Arms - at which your Booking has been made.

1.14 Sites. Means the premises we operate as listed on our website at the following link https://www.stonegategroup.co.uk/find-your-local/.

1.15 Terms. Any reference to terms or conditions or contract shall mean the terms and conditions of this contract.

2. THESE TERMS

2.1 What these Terms cover. These are the terms and conditions on which you make Bookings with us via our website or via phone and which are then confirmed by way of receipt of a Confirmation Email and how we supply our products to you, whether these are goods or services.

2.2 Why you should read them. Please read these Terms carefully before you agree to complete your booking with us and before you submit any order for products to us. These Terms tell you who we are, how the Booking process works, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

3. INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 Who we are and contact. We are Stonegate Group and our registered UK office is 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ. You can contact our customer service team by using the contact form on our website at http://www.stonegatepubs.com/contact.

3.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when you submitted your Booking and to which we sent your Confirmation Email.

3.3 "Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails and excludes fax.

3.4 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.

3.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. OUR CONTRACT WITH YOU: BOOKING, ACCEPTANCE AND CONFIRMATION

4.1 How you will accept these Terms and Conditions. By successfully submitting your Booking, for the provision of products at any one of our Sites you agree to accept these Terms and conditions.

4.2 How we will accept and confirm your Booking. Our acceptance of your Booking will take place when you receive a Confirmation Email from us which contains a Confirmation Number, at which point a contract will come into existence between you and us. Your Booking and the provision of our products is subject to these Terms. No Booking is accepted or confirmed until you have received from us a Confirmation Email that contains a Confirmation Number. Your Confirmation Number is proof of our acceptance of your Booking. It is your responsibility to ensure the details submitted via our website or via phone when making your Booking are correct. If details you provide are incorrect or if you do not provide the required details we may cancel your Booking and terminate the contract in accordance with clauses 6.7 (c) and 6.8 (b).

4.3 Age restrictions. Your Booking will only be accepted if the person making the Booking is the age of 18 or over and can prove that via the presentation of a valid Passport or Drivers Licence upon the Arrival Date. If any party to your Booking is under the age of 18 you must contact the Site to which your Booking refers directly to inform them that persons included in your Booking are under the age of 18. Some of our sites do not allow guests under the age of 18 during any trading hours, while some sites have restricted timings in place for when guests under the age of 18 are allowed on the premises. Please ask the site for guidance on timings. If the person who made the Booking, or any persons party to the Booking, cannot prove they are the age of 18 or over upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons in the party to a Booking are under the age of 18, we reserve the right to cancel your booking in accordance with clause 6.7 (d) and 6.8 (c).

5. DEPOSIT AND BALANCE FOR PRODUCTS

5.1 Card details. All Bookings made via our website or otherwise require the provision of valid credit or debit card details (in accordance with clause 9.3).

5.2 Deposit. Upon submission of your Booking a deposit will be charged to and taken from the credit or debit card details provided with your Booking. The value of the Deposit will vary depending upon the Site at which your Booking is located. Subject to clauses 6.7 (b) and (f), deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

5.3 Menu Selections

(a) Twenty eight days before your Arrival Date we will send you a Menu Selections Email asking you to make your Menu Selections.

(b) You must submit your Menu Selections to us by way of email or via our website within 14 days of the date of your Menu Selections Email.

(c) If you fail to provide us with your Menu Selections, within 14 days of the date of your Menu Selections email (as required by clause 5.3 (b) above we reserve the right to cancel your Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager of the Site at which your Booking is located.

5.4 Short notice Bookings. You must:

(a) make Menu Selections at the time of the submission of the Booking; and

(b) pay any deposit, at the time of the submission of the Booking.

Our acceptance of Short Notice Bookings is conditional upon the satisfaction of clauses 5.4 (a) and (b) above.

6. CHANGES, CANCELLATION, NO SHOWS AND REFUNDS

6.1 Your rights to make changes. You may make changes to your Booking or Menu Selection up to 14 days before your Arrival Date. If you wish to make a change to your Booking or Menu Selection please do so by visiting the website of the Site at which your Booking is located or by contacting the Site at which your Booking is located directly. We will let you know if the change is possible. All changes to your Booking or Menu Selection are subject to availability at the time the change is requested. If it is possible we will let you know about any changes to the price of the products, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.2 Our right to make changes. We may make changes to your Booking or Menu Selections. This includes, for example:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to implement minor technical adjustments and improvements, for example to address a security threat;

We may also make more significant changes to your Booking or Menu Selections. If we do so we will notify you as soon as reasonably possible, and if it is 14 or more days from your Arrival Date you may contact us (in accordance with clause 6.10) to cancel the Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager at the site at which your Booking is located. We will refund you for any Balance paid for products not received.

6.3 Unavailability or withdrawal of products. We may stop providing certain products, or certain products may become unavailable for delivery on your Arrival Date. If this happens and if your Menu Selections are affected as a result we will use reasonable efforts to contact you at least 14 days in advance, where possible, and offer you what is, in our opinion, a suitable alternative where possible. If no suitable alternative can be offered, in our reasonable opinion, we may at our discretion refund the entirety of any Balance paid for products not received together with any deposit already paid (in accordance with clause 5.2).

6.4 No change to Site. You must attend your Booking at the Site which you selected. We will not allow you to transfer your Booking to any of our other Sites. Failure to attend the Site which you selected on the Arrival Date will be recorded as a No Show and subject to clause 6.9.

6.5 Cancellation by you. You may cancel your Booking, and terminate the contract with immediate effect, up to 14 days from the Arrival Date by providing us with written notice in accordance with clause 6.10. Deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

6.6 Group Bookings. You may cancel a Group Booking, and terminate the contract with immediate effect, up to 21 days prior to the Arrival Date by providing us with written notice in accordance with clause 6.10. Any deposit paid will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

6.7 Cancellation by us. We may cancel your Booking, and terminate the contract:

(a) with immediate effect and without notice to you if you fail to pay us when required to do so in accordance with these Terms;

(b) with immediate effect, or by reasonable written notice where possible, if an Event Beyond Our Reasonable Control (in accordance with clause 7.1) means that we are not able to provide our products to you and fulfil your Booking. In the event of such a cancellation all charges that have been made to the credit or debit card details you provided us including deposit and any Balance paid will be refunded;

(c) with immediate effect if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(d) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(e) with immediate effect if you fail to provide us with your Menu Selections within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);

(f) by 14 days’ written notice to you if in our reasonable opinion we cannot fulfil your Booking or provide products in accordance with your Menu Selection requirements after having sent you a Confirmation Email. In the event of such a cancellation all charges, including deposit, that have been made to the credit or debit card details you provided to us will be refunded to you.

6.8 Loss of deposit. Any Deposit may become non-refundable or any Deposit that remains unpaid may be charged to the credit card or debit card details provided with your Booking in the following circumstances:

(a) if you fail to pay us when required to do so in accordance with these Terms;

(b) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(c) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(d) if you fail to provide us with your Menu Selections, or if you fail to pay the Balance, within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);

(e) if you cancel a Group Booking within 21 days or less of the Arrival Date;

(f) if you cancel a Booking within 14 days or less of the Arrival Date;

(g) if you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date and you are recorded as a No Show in accordance with clause 6.9.

(h) if your Booking is cancelled in accordance with clause 6.7 (a), (c),(d) or (e) within 14 days of your Arrival Date.

Whether or not deposits will be refunded is solely at the discretion of the manager of the Site at which your Booking is located.

6.9 No Shows. If you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date, we will record that failure to attend as a No Show, and the contract will terminate with immediate effect.

6.10 How to tell us you want to cancel and end the contract. If you wish to cancel you Booking and terminate these Terms in accordance with your rights under clause 6.5 please let us know by doing one of the following:

(a) Phone or email. Call the Site your Booking is located at directly and inform a Manager at that Site. Please provide your name, email address, phone numberand details of the Booking.

You must adhere to the provisions of clause 6.5 and this clause 6.10 when cancelling a Booking.

6.11 How we will refund you. We will refund you any amount that might become due in accordance with these Terms by the method you used for payment.

6.12 When your refund will be made. We will make any refunds due to you as soon as possible. And, if you are exercising your right to cancel in accordance with clause 6.5, where possible within 14 days from the day on which we receive notice of your cancellation.

 

6.13 We may cancel your booking and terminate the contract at any time if we reasonably believe that the lead person or any member of your party is barred from any of our premises. If we do terminate your booking for this reason we will refund your deposit. 

7. GENERAL

7.1 Events beyond our reasonable control. We will not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of the obligations under these Terms if such delay or failure result from events, circumstances or causes beyond our reasonable control. Such events include, but are not limited to:

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom;

(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or subcontractors; and

(i) interruption or failure of utility service.

If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Gift Card Terms

Slug & Lettuce

1. Gift Voucher/E-Gift Cards

These terms and conditions (”T&Cs”) govern your use of your Gift Voucher, SMS Voucher or E-Gift Card (together known as “Gift Card”) Please take time to read and understand these terms before using your Gift Card.

1.1 The Gift Card is issued and operated by Slug and Lettuce which is part of Stonegate Group, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
1.2 Gift Cards may not be exchanged for cash
1.3 The Gift Card is not a cheque guarantee, credit, debit or charge card
1.4 No change will be given but the balance can be used for future purchases
1.5 A Gift Card is valid for 12 months from the date of purchase. We will not refund any balance remaining and we will invalidate the Gift Card.
1.6 Slug & Lettuce Gift Cards are valid at Slug and Lettuce venues in the UK. Gift Cards can only be redeemed direct, in person at a Slug & Lettuce venue. Gift Cards cannot be used towards orders or deposits made or paid over the telephone, online or via third party delivery partners.
1.7 Gift Cards can be purchased with a minimum value of £20 up to a maximum of £160
1.8 Our Gift Cards should be treated at cash. Please protect your Gift Card. If deleted or lost they cannot be resent or replaced.
1.9 Email gift vouchers can be displayed on your phone or printed out and given to your server
1.10 Gift Cards may not be sold, exchanged or used for any other purposes, expect as specified in these terms
1.11 We reserve the right to refuse to accept a Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
1.12 Slug and Lettuce does not warrant or represent that your Gift Card will always be accepted in our venues. For example, in the unlikely event of an IT or system failure where we are unable to process Gift Cards.
1.13 Slug and Lettuce reserves the right to amend these terms at any time or withdraw the Gift Cards on reasonable notice
1.14 Slug and Lettuce Gift Cards are non-refundable

Be At One

2. Gift Voucher/E-Gift Cards
These terms and conditions (”T&Cs”) govern your use of your Gift Voucher, SMS Voucher or E-Gift Card (together known as “Gift Card”) Please take time to read and understand these terms before using your Gift Card.

2.1 The Gift Card is issued and operated by Be at One which is part of Stonegate Group, 3 Monkspath Hall Road, Solihull, West Midlands B90 4SJ.
2.2 Gift Cards may not be exchanged for cash
2.3 The Gift Card is not a cheque guarantee, credit, debit or charge card
2.4 No change will be given but the balance can be used for future purchases
2.5 A Gift Card is valid for 12 months from the date of purchase. We will not refund any balance remaining and we will invalidate the Gift Card.
2.6 Be at One Gift Cards are valid at Be at One venues in the UK. Gift Cards can only be redeemed direct, in person at a Be at One venue. Gift Cards cannot be used towards orders or deposits made or paid over the telephone, online or via third party delivery partners.
2.7 Gift Cards can be purchased with a minimum value of £20 up to a maximum of £350.
2.8 Our Gift Cards should be treated at cash. Please protect your Gift Card. If deleted or lost they cannot be resent or replaced.
2.9 Email gift vouchers can be displayed on your phone or printed out and given to your server
2.10 Gift Cards may not be sold, exchanged or used for any other purposes, expect as specified in these terms
2.11 We reserve the right to refuse to accept a Gift Card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
2.12 Be at One does not warrant or represent that your Gift Card will always be accepted in our venues. For example, in the unlikely event of an IT or system failure where we are unable to process Gift Cards.
2.13 Be at One reserves the right to amend these terms at any time or withdraw the Gift Cards on reasonable notice
2.14 Be at One Gift Cards are non-refundable